Hire agents who are truly customer focused
Goodfit helps BPO teams hire agents who can communicate clearly, follow processes, and perform under pressure
85+
Candidate NPS
1,00,000+
Interviews done
5+ human years
Saved using Goodfit
Trusted by HRs and recruiters to save time, money, and sanity
The problem
Why BPO hiring breaks down at scale
Resumes do not reveal soft skills accurately
Poor screening leads to agents dropping off within weeks, increasing training costs and client risk
Fraud and proxy interviews in remote hiring
the solution
Why BPOs should choose Goodfit
What BPO hiring teams need
How Goodfit delivers it
Clear communication screening at scale
AI interviews evaluate clarity, listening, accent neutrality, and response structure.
Faster screening for large intakes
Async interviews and assessments run 24x7 without recruiter coordination.
Reliable assessments without cheating
AI proctoring detects impersonation, tab switching, and AI generated responses.
Consistent quality across recruiters and shifts
Structured scoring applies the same standards across teams and locations.
Lower early attrition risk
Behavioral insights surface reliability, discipline, and stress handling early.
Decision ready reports for ops managers
Unified reports show communication, behavior, risks, and readiness in one view.
What BPO hiring teams need
Clear communication screening at scale
Faster screening for large intakes
Reliable assessments without cheating
Consistent quality across recruiters and shifts
Lower early attrition risk
Decision ready reports for ops managers
How Goodfit delivers it
AI interviews evaluate clarity, listening, accent neutrality, and response structure.
Async interviews and assessments run 24x7 without recruiter coordination.
AI proctoring detects impersonation, tab switching, and AI generated responses.
Structured scoring applies the same standards across teams and locations.
Behavioral insights surface reliability, discipline, and stress handling early.
Unified reports show communication, behavior, risks, and readiness in one view.
how it works
How Goodfit works for BPO hiring
1. Select the role profile
Choose templates for voice, non voice, chat support, collections, tech support, and back office roles.
2. Share one Goodfit link with candidates
They complete AI interviews, communication tests, and behavioral assessments on their own time.
3. Review verified results instantly
See communication quality, behavioral traits, integrity checks, and role fit together.
4. Move forward with floor ready candidates
Shortlists are consistent, clean, and ready for training batches.
how we’ve helped
Designed for every BPO role
Voice process agents
Evaluate communication, empathy, persuasion, and customer handling ability early
Non voice and chat support
Test accuracy, rule adherence, problem solving, and attention to detail
Technical support
Assess judgment, analytical ability, and integrity before moving to interviews
Collections and recovery
Evaluate persuasion, composure, and handling difficult conversations
Back office operations
Assess attention to detail, compliance, and reliability
how we've helped
Our Happy Customers
“Goodfit eased our hiring process. It conducts first-round interviews and provides clear scorecards with highlights. We find candidates faster and avoid chaos. I can't imagine returning to the old way.”
Kartik Mandaville
Founder & CEO, Springworks
75%
Time to hire reduced
“Goodfit eased our hiring process. It conducts first-round interviews and provides clear scorecards with highlights. We find candidates faster and avoid chaos. I can't imagine returning to the old way.”
Kartik Mandaville
Founder & CEO, Springworks
75%
Time to hire reduced
“Goodfit eased our hiring process. It conducts first-round interviews and provides clear scorecards with highlights. We find candidates faster and avoid chaos. I can't imagine returning to the old way.”
Kartik Mandaville
Founder & CEO, Springworks
75%
Time to hire reduced
“Goodfit eased our hiring process. It conducts first-round interviews and provides clear scorecards with highlights. We find candidates faster and avoid chaos. I can't imagine returning to the old way.”
Kartik Mandaville
Founder & CEO, Springworks
75%
Time to hire reduced
“Goodfit eased our hiring process. It conducts first-round interviews and provides clear scorecards with highlights. We find candidates faster and avoid chaos. I can't imagine returning to the old way.”
Kartik Mandaville
Founder & CEO, Springworks
75%
Time to hire reduced
integrations
We integrate with 100+ ATS and HRIS tools
Goodfit works alongside your existing tools, not against them
pricing
Your complete hiring toolkit, starting at ₹50/ candidate
Direct, upfront, usage-based pricing with no vendor lock-ins or hidden fees - ever!
Streamline your hiring process in just 10 minutes
85+
Candidate NPS
1,00,000+
Interviews done
5+ human years
Saved using Goodfit
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